Full-time – Permanent (40 hours per week)
Salary: £26,000 – £30,000 depending on experience
Job Description / Overview
Alexanders is a fast-growing removals and storage company that strives to treat every customer as an individual and exceed their (moving and storage) expectations by understanding their needs, planning with excellence, and delivering with care.
Key responsibilities of the role:
The role will incorporate managing all aspects of the client coming into self-storage including:
1. Storage Administration and Customer Liaison.
• Once the client is booked in you will start with an introductory phone call and email and will
be fully responsible for the client from this point onwards
- Setting up initial storage access including accounting, invoicing, and credit control/debt collection
- Handling out of storage requests, as and when required
- Meeting the client when they arrive on-site to go to their unit
- Managing their booking for visiting our warehouse in order to access their container
- Maintaining a level of 98% capacity for self-storage and our 900 Containerised units
- Welcoming Storage clients
Main interactions:
Internal
Managing director
Move Managers
Sales Coordinators
Operations & Warehouse Manager
Director
Role Requirements Essentials
External
Residential & Commercial clients Suppliers and other representatives (e.g. council)
Shipping companies
Role Requirements
Essentials
- Extensive customer service experience, with a real desire to keep customers happy
- Outstanding ability to manage quantities of administration
- Excellent attention to detail
- A self-motivated and driven individual, unflappable during busy times
- Exceptional time management skills
- Excellent verbal communication, presentation skills, and writing proficiency
- Exceptionally organised person who can deal with the high levels of queries and demands
- Willingness to assist in other departments as and when needed
- At least 2 years of previous experience in a senior administration role or office management as well as PA experience
Desirables
- Experience in the UK Domestic & Commercial Removals market a bonus
- Prior experience with a CRM system such as Moveware is highly desirable
- 2-3 years of experience in self-storage would be desirable
- Flexibility, in order to respond to changing business needs
- Willingness to engage, learn and share best practices across the team and organisation
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Hours Hours will be 8 am to 5 pm or 9 am to 6 pm, across Monday to Friday with a 1-hour lunch break. |
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Department Operations Reporting to: Managing Director Director |
Location
Unit 1 Chase Road Trading Estate, 51 Chase Road, North Acton, London, NW10 6LG To be moved to Unit 3 Communication Park, Steying Way, Hounslow. TW4 6DL
To apply for this job email your details to lisa.smith@alexandersgroup.co.uk